Clinical screening support for early hypertension detection in York

About the project

York ICB introduced a set of health kiosks to help identify people with possible hypertension who may not have been diagnosed before. Each kiosk captures basic measurements such as height, weight, and blood pressure, giving pharmacists a simple way to spot individuals who may need further checks. The aim was to create a fast and dependable screening point that brings potential issues to light early and connects patients to the right care.

The challenge: reliable screening at scale

To meet the ICB’s expectations, the kiosks needed to run smoothly from the first day. That meant careful preparation, technical checks, and resolving key issues well before the launch. The team carried out daily tests, refined the software, and collected feedback from colleagues to shape the final setup. Any minor adjustments were planned for later stages so that launch day remained focused and stable.

As the work progressed, it became clear that the kiosks were not only a support tool for clinicians but also an accessible way for residents in York to keep track of their own health.

The solution: preparing a dependable, well-tested kiosk

Ahead of deployment, each unit was customised to meet local needs. Testing covered every part of the experience, from the start screen to the final reading, to make sure the kiosk responded quickly and handled readings consistently. By the time the kiosks went live, pharmacists had a simple, direct workflow for gathering results and deciding whether a patient needed a face-to-face consultation.

The impact: early detection and steady engagement

Three kiosks were placed across York. Within the first two weeks, several people were identified with high blood pressure. The customer support team contacted each individual and helped guide them to either a pharmacist or their GP based on the severity of their readings. Working with York ICB, the team helped patients understand their next steps and encouraged them to keep monitoring their health.

Usage rose steadily in the weeks following deployment. The project team continued to suggest improvements, while the customer support team gathered regular feedback from pharmacists and patients. This cycle helped shape ongoing updates and ensured the kiosks stayed reliable and useful for everyday screening.